Newport Tenant Services

If you’re looking for a property to rent in or around Newport, contact us today. We’re a friendly, independent, family run Newport property letting agency and we’ll be happy to help you find the perfect property to rent.

Here are the steps to securing your perfect home:

1. Either contact us by phone or email to make an appointment for a viewing. We are very flexible and can usually accommodate evening and weekend viewings. Once the appointment is booked, one of our friendly staff will meet you at the property to show you around and answer any questions you might have. If you are interested in the property we will provide you with all the details you might require along with set prescribed information prior to making a financial commitment.
2. Reserve your property by paying the holding deposit, which is usually equivalent to one week's rent. The holding deposit will usually be deducted from your first month’s rent, but might be retained if any of the following reasons apply: 
   • You provide false or misleading information
   • You change your mind and decide not to enter into a tenancy
   • We take all reasonable steps to enter into a tenancy but you fail to do the same before the deadline for agreement date
3. You will then receive a link to an online referencing form. We will then arrange for a credit check and references from any current landlord and employer to be gained.  We will require proof of your identity and address, a passport or photocard driving licence is ideal.
4. In some circumstances you might require a guarantor. This might be because your income is below the required threshold for the monthly rent, your income is temporary, you have a zero hours contract or you might have a poor credit rating. If we feel a guarantor might be required, we will advise you prior to accepting your application for the property, however sometimes we will not know until your referencing has been completed. Any guarantor must have a good credit score with no CCJS, IVAs or bankruptcies. They must have enough income to cover their own overheads as well as your monthly rent. They must be prepared to complete the same referencing and ID checks as yourself.  
5. The rent will usually be based on a calendar month, and will become due monthly in advance. Unless otherwise stated, the rent does not usually cover Council tax, utilities (Gas, Electricity, Water) and telephone costs – these bills will need to be paid by you. The first month’s rent will need to be paid in cleared funds (we prefer online banking) prior to the start of the tenancy, thereafter it should be paid by standing order directly into the bank account nominated by us.
6. A ‘dilapidation’ deposit, usually equivalent to a minimum of one month’s rent will usually be required, and also become payable in cleared funds before the start of the tenancy. This deposit will be protected in one of the Government-authorised schemes, currently the TDS. The deposit is held to cover any damage or loss by the tenant under the terms of the tenancy agreement.
7. On the day you move in, we’ll meet you to sign the lease, agree meter readings, agree the property inventory and handover the keys. Then it’s over to you!

View details of the permitted fees charged to Tenants.

Useful Links for when moving home

Moving in or moving out? Here are some useful links to get you going in the right direction!

Find a council tax band: Visit Website

Redirect your mail: Visit Website

Change your details with DVLA – for your driving license: Visit Website

For your car registration document: Visit Website

To stay on the electoral role (helps your credit rating!): Visit Website

To transfer your tv license to your new address: Visit Website

There are plenty of others to remember to tell too, e.g. Your bank, phone providers etc, and this little service makes it all so easy: Visit Website